Your Questions Answered
Comprehensive FAQs on Security, Fire Protection & Smart Technology Solutions by APS
Welcome to the APS FAQ page. Here, you’ll find answers to common questions about our wide range of security solutions, including ProVisual by APS™, home and business security systems, fire protection services, and smart technology solutions. Our aim is to provide you with the information you need to ensure the safety and security of your property.
Advanced Technologies and Smart Solutions
Frequently Asked Questions:
What is ProVisual by APS?
ProVisual by APS™ uses advanced artificial intelligence to enhance surveillance capabilities. Our AI systems can detect suspicious activities and provide real-time alerts to improve the security of your property. These systems are designed to monitor and respond to potential threats efficiently.
How does ProVisual by APS benefit businesses?
ProVisual by APS™ benefits businesses by providing enhanced surveillance capabilities, detecting unusual activities, and offering real-time alerts. This technology helps prevent theft, vandalism, and unauthorized access, ensuring the safety and security of your commercial property.
Do you offer smart home security solutions?
Yes, APS offers smart home security systems that integrate with various devices such as smart locks, cameras, lights, and thermostats, allowing you to control and monitor your home from anywhere using your smartphone.
How do your smart home systems integrate with security?
Our smart home systems seamlessly integrate with our security solutions, allowing you to control locks, cameras, lights, and more from your mobile device. This integration ensures comprehensive protection and convenience for your home.
Fire Protection and Security Solutions
Frequently Asked Questions:
How do your fire protection systems work?
Our fire protection systems include state-of-the-art smoke detectors, carbon monoxide detectors, and fire alarms systems. These systems are monitored 24/7 to ensure immediate response and intervention in case of an emergency. APS is licensed by the state of Louisiana for both required and nonrequired fire alarm systems.
How does your 24/7 monitoring service work?
Our 24/7 monitoring service ensures that all alarm and fire protection systems are continuously monitored by our in-house team. In case of any alerts, our team responds immediately, notifying you and dispatching emergency services if needed.
What should I do if my system needs maintenance?
If your system requires maintenance, contact our support team at (504) 455-5277. Our technicians are available to provide prompt and professional service.
What types of security systems do you offer for homes?
We offer a range of residential security solutions including burglar alarms, fire alarms, carbon monoxide detectors, smart home integrations, and Next Gen AI Visual Security™ systems.
What types of security systems do you offer for businesses?
APS provides commercial security solutions including access control, Next Gen AI Visual Security™, fire protection systems, and comprehensive alarm systems tailored to meet the needs of businesses of all sizes.
What types of fire and security systems do you service?
We service a wide range of systems including: Qolsys, First Alert Pro, Honeywell, Alarm.com, Napco, Fire Lite, 2 GiG, CHeKT, DSC, Alula, HAI, Dahua, and Radionics.
Company Information and Local Services
Frequently Asked Questions:
Are you local?
Yes, APS is locally owned and operated. We’re headquartered in Metairie, Louisiana and serving the Greater New Orleans, North Shore, and Gulf Coast areas.
What does APS do?
APS provides comprehensive security solutions including residential and commercial alarm systems, fire protection, smart home systems, APS AI Visual Security™, audio and video surveillance, access control, and network systems.
How long have you been in business?
APS has proudly served the community for over 35 years. Our deep roots have allowed us to provide top-notch security solutions and fire protection systems while also supporting and engaging with our neighbors. We believe in building strong, lasting relationships and are committed to giving back through various community initiatives and support programs. Trust APS for proven, reliable protection for your home and business.
What areas do you serve?
APS proudly serves a broad region, including the Greater New Orleans area, North Shore, Gulf Coast regions, and parts of Mississippi. Our headquarters are located in Metairie, Louisiana, which positions us well to provide prompt and reliable service to our diverse client base. Whether you’re in the bustling heart of New Orleans, the serene suburbs of the North Shore, or the expansive Gulf Coast, APS is committed to delivering top-notch security solutions and fire protection systems tailored to your specific needs.
What makes APS different from other security providers?
APS is a family-owned and operated business with over 35 years of experience, spanning two generations. This unique combination of deep-rooted history and a forward-thinking approach sets us apart. We offer advanced technology solutions, including APS AI Visual Security™, and maintain a dedicated 24/7 monitoring team. Our clients benefit from the blend of our extensive experience and our commitment to implementing cutting-edge security and fire protection technologies, ensuring they receive reliable, high-quality solutions tailored to their needs.
Customer Support and Warranty
Frequently Asked Questions:
Who do I call if I have a problem?
For any issues with your security or fire protection system, call our main number at (504) 455-5277. Our tech support team is available 24/7/365 to assist you.
Do I own or lease the system?
You own the alarm system, making it a valuable investment for your home or business.
Is the system under warranty and for how long?
Yes, we offer a 90-day warranty for parts and labor, and an extended one-year parts warranty. Beyond that, our commitment to providing excellent service never expires. We are always here to support you with any needs or questions you may have, ensuring your security system continues to operate at its best.
Can I get out of the contract if I move?
Yes, you can. A simple disconnect form is required.
Operational and Network Support
Frequently Asked Questions:
Who does the system call when the alarm goes off?
The alarm system calls our central monitoring station and alerts the property owner(s). You can take control from your mobile device to assess the situation and respond accordingly. If the property owner is unavailable, our central monitoring system ensures there is no delay in handling the alert, providing immediate and professional response to any security threat. This guarantees continuous protection for your property at all times.
Can APS help with network and Wi-Fi systems?
Yes, APS provides network and Wi-Fi system setup and support to ensure your security devices are always connected and functioning properly.
How can I schedule a consultation?
To schedule a consultation, call us at (504) 455-5277 or fill out the contact form below.
What Our Clients Say
My family has been a customer of Alarm Protection Services for over thirty years. This company is dependable, reputable, and always gives a good service to people. I highly recommend APS for a safe and reliable home security system.
Consultation
Have more questions?
Reach out to us today for a quick response!
Get in Touch
- (504) 455-5277
- info@securitybyaps.com
Address
- 4440 Trenton St, Metairie, LA 70006
Hours
- Office Hours: Mon-Fri 7:30AM - 4:30PM
- Protection: 24/7
