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Customer Portal

Welcome to Your Customer Portal

Manage Your Account and Access Important Services Easily

Make a Payment

We have 2 convenient options for sending us a payment:

Option 1 - Customer Payment Portal

Pay by credit card in our Payment Portal, or call the office for ACH at (504) 455-5277.

  • Subscriber ID/Bill Payer number required. (ID is located on bottom of the invoice).
  • Registration required to see all invoices in your account.
View registration instructions.
Go To Payment Portal
APS Sample Invoice showing where Subscriber ID / Bill Payer Number is located with big red SAMPLE stamp over it.

Option 2 - One-Time Payment

Make a one-time payment via PayPal, or fill out the form below.

  • For PayPal, please click the “Pay Now” button below and follow the prompts.
  • Please note payments above $2,500.00 will require a 2% processing fee.
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Request an Alarm Certificate for a Potential Homeowner's Discount

A monitored security system can save our customers up to 20% on their homeowner’s insurance.

  • We will provide your insurance company with a certificate stating that your residence or business has a monitored alarm system.
  • Alarm certificate will be emailed on the date the monitoring begins.
  • APS is not responsible for the amount of discount received.
  • An alarm certificate will only be issued to accounts without past due balances.


Please provide us with the following information in order to be eligible for a discount.

If the you do not provide the complete insurance information requested in this Alarm Certificate Form, APS cannot submit the alarm certificate and you will not receive the discount.

Access your Alarm.com Account

Go To Login Page
Screenshot of APS Alarm.com landing page for customer account access

Customer FAQs

Who do I call if I have a problem?

Our main number is (504) 455-5277. We offer tech support for your alarm system 24/7/365.

Yes. We offer a warranty that’s 90 days for parts and labor. We also offer a warranty that offers coverage for one year for parts. Reach out today to find out which warranty you should get for your alarm system.

Yes. A simple disconnect form is required. Give us a call today to learn more and to get an alarm system installed.

The alarm system calls our monitoring station.

You own the alarm system. It’s an investment for your home or business. According to Security.org, throughout the year, burglaries cost victims an estimated total of $3 billion. Save your family the heartache and loss by investing in a system for your home.

You can call us at (504) 455-5277 or send an email to operators@securitybyaps.com to update yourcall-list.

Yes! Give us a call at (504) 455-5277 or email to accounting@securitybyaps.com to get that set up today.

Accept Sales Proposal

Approve your sales proposal here.

    • When asked for your agreement number during on-line approval, use the Quote# shown at the top right of the first page of the proposal.
Click here to see an example quote.

Please provide us with the following information.

* Required fields: Date, Sales Quote #, Name, Email, Installation/Property AND Agree to APS Terms & Conditions

Please note CREDIT CARD payments above $2,500.00 will require a 2% processing fee.
INSTALLATION / PROPERTY ADDRESS: (required)
BILLING ADDRESS
FOR ACCEPTING SALES AGREEMENTS - By SUBMITTING THIS FORM, YOU AGREE TO THESE TERMS: ALARM PROTECTION SERVICES ACCEPTANCE: By using our website (securitybyaps.com), I hereby acknowledge receipt of my Alarm Protection Services Sales Proposal Agreement that has been provided to me via E-mail attachment (or fax) in its entirety from which I have a hard copy. In addition, I hereby acknowledge that I have read and fully understand all the terms and conditions on my SALES Proposal AGREEMENT, and which documents I have in my possession. I agree to pay the amount quoted by my APS sales representative and which quoted total appears in my Sales Proposal Agreement. I hereby acknowledge that the information which I have provided above, in combination with my clicking the button entitled "I AGREE TO APS TERMS & CONDITIONS", obligates me to these terms and conditions, and I am digitally signing the SALES PROPOSAL AGREEMENT.

Refer a Friend and Earn Exclusive Rewards!

At Alarm Protection Services, we value our loyal clients. That’s why we’re excited to offer you a chance to earn rewards by referring friends and family to our services. It’s simple—just fill out the form below, and you’ll both benefit!

Here’s How It Works:
  • For You (the Referrer): 3 months of free monitoring (up to a $90 value)
  • For Your Friend (the Referee): 15% off new installation (up to a $250 value)

Take the first step towards earning rewards by filling out the referral form below!
View Referral Program Terms & Conditions.

By submitting this form and clicking "I AGREE TO APS TERMS & CONDITIONS," you agree to these terms and conditions and acknowledge that you are digitally signing the REFERRAL PROGRAM AGREEMENT.

APS Referral Program Terms and Conditions

Eligibility:

This Referral Program is open to existing clients with an active service account. Referrals must be new clients who have not previously received services from us. Employees of Alarm Protection Services and their immediate family members are not eligible to participate.

Referral Process:

To participate, complete and submit the referral form on our website. The referred client must sign up for our services and remain in good standing for a minimum of 30 days. Both the referrer and referee must meet all eligibility requirements.

Incentive Details:

  • For the Referrer (Existing Client): Choose between 3 months of free monitoring or 10% off your next upgrade.
  • For the Referee (New Client): Receive 15% off the installation of a new service.

Incentives are awarded after the new client’s service is successfully installed and activated. Incentives are not transferable and cannot be combined with other offers.

Incentive Redemption:

Incentives for the referrer will be applied to their account within 30 days after the new client has completed the 30-day good standing period. The new client will receive their discount on the initial installation fee immediately upon activation.

Program Duration:

This referral program is valid until December 31, 2024. We reserve the right to extend, modify, or terminate the program at any time with 30 days’ notice.

Referral Tracking:

Referrals are tracked via the referral form submission. To ensure eligibility, referrals must be confirmed within 60 days of submission.

Fraud Prevention:

Any fraudulent or abusive activity, including self-referrals, will result in disqualification from the referral program and forfeiture of any incentives. We reserve the right to review and investigate all referrals to ensure compliance with the program’s terms.

Legal Disclaimers:

This Referral Program is void where prohibited by law. Alarm Protection Services reserves the right to modify these terms and conditions at any time.

We're Here for You

Please reach out to us via phone and email directly, or submit the form below and we’ll respond promptly.

Questions?

We would love to speak with you.
Reach out anytime.
>> If you're an existing Customer, please provide your address for fastest assistance.

Get in Touch

Address

  • 4440 Trenton St, Metairie, LA 70006

Hours

  • Office Hours: Mon-Fri 7:30AM - 4:30PM
  • Protection: 24/7
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Serving Greater New Orleans, Northshore, and Mississippi Gulf Coast homes and businesses.

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Privacy Policy | Terms & Conditions

© 2024 Security by APS. All Rights Reserved.

APS Sample Invoice showing where Subscriber ID / Bill Payer Number is located.

CUSTOMER PORTAL PAYMENT GUIDE

Step 1: Click “Go to Payment Portal” button, or click here.

Step 2: Select “Register Now”

Step 3: Create a username

Step 4: Fill in the rest of information

  • First Name
  • Last Name
    Email address (must use email address on file with the account)
  • Subscriber ID or Bill Payer ID – can be found on bottom right portion of your invoice. Located below the Invoice number.


Step 5: You will receive an email from paypoint@microkey.com to confirm your email address and create a password.

Step 6: Login with your username or email address and password.

Once in the portal you can do the following:

  • Update your credit card or bank information
  • Pay invoices
  • Request service work
Example APS quote with the quote number highlighted in red to show customers where to find the quote number for completing the Accept Sales Proposal form.
APS consultant greeting a homeowner at their front door for a security consultation

APS Referral Program Terms and Conditions

Eligibility:
This Referral Program is open to existing clients with an active service account. Referrals must be new clients who have not previously received services from us. Employees of Alarm Protection Services and their immediate family members are not eligible to participate.

Referral Process:
To participate, simply complete and submit the referral form on our website. The referred client must sign up for our services and remain in good standing for a minimum of 30 days. The referrer and referee must meet all eligibility requirements.

Incentive Details:

  • For the Referrer (Existing Client): 3 months of free monitoring (up to a $90 value)
  • For the Referee (New Client): 15% off new installation (up to a $250 value)

 

Incentives are awarded after the new client’s service is successfully installed and activated. Incentives are not transferable and cannot be combined with other offers.

Incentive Redemption:
Incentives for the referrer will be applied to their account after 30 days of the new client’s service activation. The new client will receive their discount on the initial installation fee.

Program Duration:
This referral program is valid until December 31, 2024. We reserve the right to extend, modify, or terminate the program at any time with 30 days’ notice.

Referral Tracking:
Referrals are tracked via the referral form submission. To ensure eligibility, referrals must be confirmed within 60 days of submission.

Fraud Prevention:
Any fraudulent or abusive activity, including self-referrals, will result in disqualification from the referral program and forfeiture of any incentives. We reserve the right to review and investigate all referrals to ensure compliance with the program’s terms.

Legal Disclaimers:
This Referral Program is void where prohibited by law. Alarm Protection Services reserves the right to modify these terms and conditions at any time.

Contact Us

We’re here to help. Please fill out the form, and we’ll be in touch shortly.

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